Terms of Use

Acceptance of Terms

By accessing and using the gentle-traverse website and services, you accept and agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use our website or services.

Use of Website

You may use our website for lawful purposes only. You agree not to:

• Use the website in any way that violates applicable laws or regulations
• Attempt to gain unauthorised access to any part of the website
• Interfere with or disrupt the website's functionality
• Transmit viruses, malware, or other harmful code
• Collect or harvest personal information about other users
• Use automated systems to access the website without permission

Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of gentle-traverse or its content suppliers and is protected by UK and international copyright laws.

You may view and print pages from the website for personal, non-commercial use, provided you do not modify content and you keep all copyright and proprietary notices intact.

Educational Services

Programme Bookings

When you register for our educational programmes, you enter into an agreement with gentle-traverse to receive the services described. We'll confirm your booking via email with programme details, dates, and payment information.

Programme Content

Our educational programmes provide general financial literacy information. They do not constitute financial advice. We encourage participants to seek professional financial advice for specific situations.

Age Requirements

Our programmes are designed for children and teenagers aged 7-18. Parents or guardians must provide consent for participants under 18 years old.

Attendance

Regular attendance is important for getting the most from our programmes. If a participant cannot attend a scheduled session, please notify us in advance so we can arrange make-up materials or alternative arrangements where possible.

Behaviour Expectations

We expect all participants to behave respectfully towards instructors and other participants. We reserve the right to exclude participants who behave disruptively or inappropriately, without refund.

Cancellations and Refunds

Our Cancellations

If we need to cancel a programme due to circumstances beyond our control, we'll offer:

• A full refund of any fees paid, or
• Transfer to an alternative date

Your Cancellations

If you need to cancel your booking:

• More than 14 days before the programme: full refund
• 7-14 days before the programme: 50% refund
• Less than 7 days before the programme: no refund, but may transfer to future programme subject to availability

Payment Terms

Payment for programmes is required at the time of booking unless alternative arrangements have been agreed. We accept payment via bank transfer or card payment. Prices listed on our website include VAT where applicable.

Limitation of Liability

To the fullest extent permitted by law, gentle-traverse shall not be liable for:

• Any indirect, incidental, special, or consequential damages
• Loss of profits, revenue, or data
• Damages arising from your use or inability to use our website or services

Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by UK law.

Safeguarding

We take the safety and wellbeing of children and teenagers seriously. All our staff have undergone appropriate background checks. We maintain safeguarding policies in accordance with UK regulations.

Photography and Recording

We may take photographs during our programmes for promotional purposes. If you do not wish for your child to be photographed, please inform us in writing before the programme begins.

Website Accuracy

We strive to ensure information on our website is accurate and up to date. However, we do not warrant the completeness or accuracy of content. Programme descriptions, dates, and prices may be subject to change.

Links to Other Websites

Our website may contain links to third-party websites. We have no control over these sites and accept no responsibility for their content or privacy practices. We recommend reviewing their terms and privacy policies.

Privacy

Your use of our website and services is also governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect and use personal information.

Modifications to Terms

We reserve the right to modify these Terms of Use at any time. Changes become effective when posted on this page. Your continued use of our website and services after changes are posted constitutes acceptance of the modified terms.

Modifications to Services

We may modify, suspend, or discontinue any aspect of our services at any time without notice. We are not liable to you or any third party for any modification, suspension, or discontinuation.

Governing Law

These Terms of Use are governed by the laws of England and Wales. Any disputes arising from these terms or use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Severability

If any provision of these terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

Entire Agreement

These Terms of Use, together with our Privacy Policy and any additional terms provided at the time of booking, constitute the entire agreement between you and gentle-traverse regarding use of our website and services.

Contact Information

For questions about these Terms of Use, please contact us:

Email: [email protected]
Address: 27 Cathedral Road, Cardiff, CF11 9HA, United Kingdom

Complaints Procedure

If you have a complaint about our services, please contact us in writing at the email or address above. We'll acknowledge your complaint within 5 working days and aim to resolve it within 28 days.