Privacy Policy
Last updated: 25 May 2026
Introduction
gentle-traverse respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, store, and protect information when you use our website or engage with our services.
Information We Collect
We collect information that you provide directly to us when you:
- Complete enquiry forms on our website
- Register for our educational programmes
- Contact us via email
- Attend our workshops or sessions
The personal information we collect may include:
- Names (yours and your child's)
- Email addresses
- Age or date of birth of participants
- Any additional information you choose to provide in messages or forms
How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and communicate with you about our programmes
- Arrange and deliver educational workshops
- Send programme-related information and materials
- Improve our services and develop new offerings
- Comply with legal obligations
Legal Basis for Processing
We process your personal data under the following legal bases:
- Consent: When you submit enquiry forms or register for programmes
- Contract performance: To deliver the services you've requested
- Legitimate interests: To improve our services and communicate relevant information
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Typically:
- Enquiry information: retained for 12 months
- Participant records: retained for 24 months after programme completion
- Email correspondence: retained for 24 months
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With service providers who assist in delivering our programmes (under strict confidentiality agreements)
- When required by law or to protect our legal rights
- With your explicit consent
Children's Privacy
Given the nature of our services, we collect information about children and teenagers participating in our programmes. We take extra care with this information and only collect what is necessary for programme delivery. Parents or guardians provide this information on behalf of minors.
Your Rights
Under UK data protection law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Object to processing of your information
- Request restriction of processing
- Request transfer of your information to another party
- Withdraw consent at any time
To exercise any of these rights, please contact us at [email protected]
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
Cookies
Our website uses cookies to enhance your browsing experience. For detailed information about our cookie usage, please see our Cookies Policy.
Changes to This Policy
We may update this privacy policy from time to time. We'll notify you of significant changes by updating the date at the top of this policy. We encourage you to review this policy periodically.
Contact Us
If you have questions about this privacy policy or how we handle your personal information, please contact us:
Email: [email protected]
Address: 27 Cathedral Road, Cardiff, CF11 9HA, United Kingdom
Complaints
If you believe we've not handled your personal information properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority.
ICO Website: www.gentle-traverse.com